Shipping policy
Last updated: September 3, 2026
Where do you ship from?
Orders are fulfilled from mainland China. Our primary destinations are the United States and the European Union. Other destinations may be available if they can be selected at checkout.
Where do you ship?
We ship to destinations currently available at checkout. Availability can change because of carrier, customs, local delivery restrictions, armed conflict, sanctions, or other legal or policy limits. We do not ship to destinations that cannot be selected at checkout, or to regions where delivery is not reasonably possible. If your destination cannot be selected, please contact us before ordering.
How much does shipping cost?
Standard shipping is free on orders of USD $100 or more (before taxes and duties) to destinations available at checkout.
For orders under USD $100, shipping is calculated at checkout according to the shipping rates set in our Shopify admin for your destination.
Expedited shipping may be offered for an additional charge where available. Customs duties, import taxes, and local handling fees are not included in the product price or in standard shipping, and remain the recipient’s responsibility.
How long will delivery take?
Total delivery time = processing time + shipping time.
- Processing time: 1–2 business days after payment is confirmed
- Standard shipping time: usually 6–12 days
These estimates exclude customs delays, weekends, public holidays, severe weather, remote addresses, and other events outside our control. Some destinations may take longer.
How can I track my order?
When your order ships, we will send tracking information to the email address used at checkout. Please allow 1–2 business days after dispatch for the carrier’s first tracking scan to appear.
What if my package does not arrive?
If your package has not arrived 21 days after dispatch, email huangjiaguoji2001@gmail.com with your order number. We will investigate with the carrier. If the shipment is confirmed lost, we will arrange a refund. A replacement is offered only when an equivalent piece is available; one-of-a-kind works often cannot be replaced.
Lost or damaged packages
If tracking shows a delivery problem, or the parcel arrives damaged, contact us promptly with your order number and unboxing evidence: photos or video of the parcel and the item when opened. Without that evidence, we cannot assess a shipping-damage claim and we do not offer repair.
If a repair is later approved under our Refund Policy, we decide according to the degree of damage. If the damage is too severe, we do not offer repair. For any approved repair, the customer pays shipping both ways.
Please confirm that your shipping address is complete and correct at checkout. We cannot redirect a parcel after it has been handed to the carrier. If you notice an address error, email us immediately; we can change it only if the order has not yet shipped.
Contact
Email: huangjiaguoji2001@gmail.com
Business hours: Monday–Friday, 10:00–19:00 (Beijing Time, GMT+8)
We aim to reply within 24–48 hours on business days.
Royal Art
UNIT 89, 3/F, YAU LEE CENTRE, NO.45 HOI YUEN ROAD, KWUN TONG, KOWLOON, HONG KONG